Shipping policy
Shipping Policy
Last Updated: August 26, 2026
Thank you for shopping with Shoo-Noise. We currently ship orders within the United States from Utah. Please review the information below for details about order processing, shipping, tracking, and preorders.
Order Processing
In-stock orders are generally processed within 1–3 business days, with most orders processed within 1–2 business days.
Processing time is separate from carrier transit time. Weekends, holidays, unusually high order volume, or other circumstances outside our control may result in additional processing time.
Once your order has shipped, you will receive tracking information using the email address provided at checkout.
Shipping Rates & Delivery
Available shipping methods and shipping costs are displayed at checkout.
Shipping rates may be calculated based on factors such as your delivery address, package weight and dimensions, and the shipping service selected. Available carriers and services may vary depending on the destination.
Delivery estimates provided at checkout or by the shipping carrier are estimates and do not include our order processing time. Carrier delays caused by weather, service interruptions, peak shipping periods, or other circumstances outside Shoo-Noise's control may affect actual delivery times.
Preorders
Products identified as preorder items are purchased before they are ready for immediate shipment.
Our current preorder inventory is expected to begin shipping on November 2, 2026. This is an estimated shipping date and may change due to manufacturing, freight, inventory, or other circumstances outside our control.
The standard 1–3 business day processing period does not apply to preorder items until preorder inventory becomes available for fulfillment.
If we become aware of a significant delay that prevents us from shipping your preorder within the stated timeframe, we will contact you using the email address associated with your order and provide information about the delay and available options, including cancellation and a refund when applicable.
Orders containing both preorder and in-stock merchandise may be held until all items are available unless otherwise indicated.
Order Tracking
When tracking information is available, it will be provided after your order ships. Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
You can use the tracking information provided with your order to follow the shipment's progress.
Incorrect or Incomplete Shipping Addresses
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at hello@shoonoise.com. We will do our best to update your shipping information before the order is fulfilled, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.
Shoo-Noise is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your shipment appears to be significantly delayed or lost in transit, please contact us at hello@shoonoise.com. We will assist you in reviewing the tracking information and, when appropriate, working with the shipping carrier to investigate the shipment.
Carrier delays can occasionally occur after a package leaves our facility and may be outside of Shoo-Noise's direct control.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household, with neighbors when appropriate, and with the shipping carrier.
If you are still unable to locate your package, contact us at hello@shoonoise.com and we will do our best to assist with the carrier investigation.
A package marked as delivered by the carrier does not automatically qualify for a replacement or refund. These situations will be reviewed individually based on the tracking information, delivery circumstances, and information provided by the carrier.
Damaged Shipments
If your order arrives damaged, please contact us at hello@shoonoise.com as soon as possible and include your order number along with photos of the package and damaged item. We will review the issue and help determine the appropriate resolution.
Questions
If you have any questions about your order or shipping, please contact us at: